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Job Details

Enterprise Account Manager - Customer Success - Los Angeles

Location
Los Angeles, CA

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*Please do not apply unless you are currently based in Los Angeles. Candidates who require relocation will not be considered*
THE OPPORTUNITY
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. **MEMBERS ONLY**SIGN UP NOW***. is looking for a dynamic and diligent individual with Fashion Wholesale experience to provide world-class service and liaise with our growing number of enterprise brands and retailers. This individual will be responsible for retaining customers through building relationships with C-level executives, understanding health during customer lifecycle, and know how to appropriately identify and resolve sensitive customer issues.
Specifically…
Develop long-term relationships with **MEMBERS ONLY**SIGN UP NOW***. enterprise and VIP brand clients (concentrated among our Top 25 biggest accounts)
Track the development and success of our customers, referencing their goals and knowing how report back on progress and next steps.
Work with C-Suites at the brands to learn their company and seasonal goals, and make a playbook to support them
Accurately capture customer feedback and translate that into product requirements.
Spearhead renewal conversations with customers. Uncover areas of opportunity to grow their business with **MEMBERS ONLY**SIGN UP NOW***..
Travel onsite to customers to develop relationships and learn firsthand how they are using our product to meet their business needs.
Work closely with the Enterprise Sales Team/Onboarding post sale to onboard new clients on **MEMBERS ONLY**SIGN UP NOW***.
Become an expert on our technology solution, and how it can deliver value for marquee wholesale brands.
Be a champion of world-class customer service; deliver high quality customer experience at every contact point.
REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES
10 years experience working in fashion wholesale
Experience as a buyer, working in merchandizing or planning a plus.
Relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology start-up experience a plus.
EDUCATION: BA/BS Required, MBA / Graduate degree is a plus
Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
Experience working across/consulting C-Level executives
Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success.
WHY **MEMBERS ONLY**SIGN UP NOW***.?
This is a full-time permanent position with a highly competitive compensation and benefits package.
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.
Locations in the fashion and entertainment capitals of the world: LA, CA and New York, NY.
Be an integral part of a Company changing the way an entire industry conducts business.
THE COMPANY: **MEMBERS ONLY**SIGN UP NOW***., Inc. (******MEMBERS ONLY**SIGN UP NOW***. is the fast-growing, venture-backed startup changing the way industries do business. An enterprise-class, wholesale e-commerce application, **MEMBERS ONLY**SIGN UP NOW***. helps brands run their businesses in a smarter, smoother, more efficient way. **MEMBERS ONLY**SIGN UP NOW***. is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively. In short, **MEMBERS ONLY**SIGN UP NOW***. is e-commerce for wholesale.
Highlights
Raised $13M in funding from top tier investors and industry veterans.
o Upfront Ventures (****o Greycroft Partners (****o Creative Artists Agency
o Cowboy Ventures (****o Rachel Zoe (****In under two years the company has scaled to working with over 500 leading bands and over 80,000 registered retailers.

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