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Aftermarket Manager

Tyler, TX

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Aftermarket Manager
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Supply Chain Services and Service Centers.
By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
Responsibilities of the Aftermarket Manager include, but are not limited to:
Supervises all Aftermarket Parts Salesmen, Parts Associates, Service Technicians, and other staff.
Responsible for Service and Parts Department budget and costs.
Responsible for proper general and safety training for all Parts personnel (fork truck training, warehouse safety, etc.) and all Service personnel.
Responsible for the proper general and safety training for all Service personnel (process hazards, site hazards, site safety protocols, DOT certifications, etc.) safety of all Parts personnel.
Responsible for coordinating with Project Management and Sales to maximize Service and Parts opportunities
Responsible for generating and increasing revenue for the Service and Parts Department.
Responsible for order entry and complete project management of all Service and Parts orders.
Responsible for planning, coordinating, and prioritizing assignments to Service Technicians and Parts personnel to create an efficient workflow through the department and for our customers.
Provides proper Parts resources for parts order execution.
Provides proper Service resources for service work execution
Responsible for continuous improvement of all Service and Parts activities.
Responsible for developing and maintaining Procedures and Work Instructions directly related to the
Service and Parts Department.
Responsible for reporting statuses of all Service and Parts activities (inquiries, bookings, WIP, sales, etc.)
Other duties may also be assigned.
Qualifications of the Aftermarket Manager include, but are not limited to:
Bachelor's degree with at least seven (7) years' experience in purchasing, aftermarket parts, and Service work or an Associates degrees with at least ten (10) years' experience in purchasing, aftermarket parts, and Service work.
Experience and/or detailed knowledge in the latest service, repair, predictive and preventative maintenance techniques
Ability to read, analyze, and interpret technical procedures, customer specifications, or governmental regulations
Ability to effectively present information and respond to questions from groups of managers and customers
Ability to prioritize individual service tasks for the most efficiency completion of the all projects in the Service schedule
Ability to resolve conflicts and overcome potential obstacles that could impact service and parts orders
Flexibility and willingness to seek out new solutions
Ability to manage risks
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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