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Researches and orders equipment or parts from the most cost effective supplier. Processes returns, shipments, and credits on all equipment and parts.
Enters all product orders.
Researches product comparisons and prices
Maintains a network of parts and equipment suppliers.
Acts upon all messages where product replacement and/or returns may be applicable (includes voicemail, inbound phone calls, and email).
Documents purchases of equipment by area and specification
Purchases needed equipment from the most cost-effective supplier
Negotiates favorable pricing from suppliers
High school diploma or general education degree (GED) required
1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Knowledge of contract coverage, including systems and appliances
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Adapt to a fast-paced environment
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Position Type: Full-Time Permanent
Years of Experience Required: